#1 Gerald's Tires & Brakes

I always bring my car to Gerald’s as they have always done great work. Took my Toyota in for new tires, but also asked them to check the engine light. To preface I had my crankshaft fixed by another auto shop and after they got done with it, the check engine light would still come on periodically. I took my car back to this auto shop and they told me no codes popped up for them, even though the check engine light had been on. I found this sketchy and asked the workers at Gerald’s if they could check to see if there were any codes. Stephanie at Geralds told me they had found 4 different codes involving the crank shaft. I was so upset as I felt I had been taken advantage of. But Stephanie at Gerald’s was so amazing and she gave me tips on how to move forward with the crankshaft and the auto shop. She told me they work very hard to be a trust worthy tire shop and I can definitely say they do a great job. Love Gerald’s 10 out of 10 would recommend!

Gerald's was amazing! From the lowest quote I received from five different vendors in town, to the lovely ladies at the front making me feel welcome from the minute I walked in the door, to the roses on my door after service, to the EXTRA roses I received after they fixed my tire, it was simply a perfect visit and so grateful and thankful to the entire team. Happy New Year and to continued success in 2024!

This is why I always go to Gerald's Tires. They go out of their way to acommodate. I had a flat tire yesterday afternoon and I have low profile tires. I got to the Gerald's Tires West Ashley location around 5:30 pm and had early meetings the next morning as well. They went out of their way to find the right tire for me, made arrangements and had my car ready to go as soon as they opened just so I could get to my meetings in time. They called and texted me to make sure I knew my car was ready. Good price as well. They actually care. Great customer service by everyone.

Edit: Bob, general manager, reached out and was very professional and apologetic for my experience. He made things square and I greatly appreciate him reaching out. I will give Gerald’s another try for any future mechanical needs. I do recommend questioning their pricing more so than I did if the original price seems too high. Customer service is obviously important to this company and it shows. If I could give zero stars I would. Dishonest crooks. As I’m paying out the technician, Alex?, that had a hand in my two rear brake/rotor replacement on my vehicle was bragging about how much he got away quoting me. $580 was the price. Parts were $420, labor the rest. Premium parts for this work would cost less than $200. You ask why I agreed to pay? Firstly because I was in a pinch and had no other options but secondly to expose businesses like this. Why aren’t there HONEST mechanics anymore? Extremely disappointed and I feel absolutely robbed. Find a friend, find an honest mobile mechanic. DO NOT GET SCAMMED. I mentioned this to Keith at the front desk and he bowed his head in embarrassment. He had no response to this behavior or the outrageous price they gave me. Good luck y’all.

Geralds is awesome! I went there this morning to get a tire changed and bought a tire, they had me out in under a half an hour and were so nice and sympathetic to the fact that I was in a rush. I would definitely recommend getting there around 6:30 or 6:45 if you want to be the first car that they work on because there will be a line out the door when they open. They are amazing and I will definitely be going back.

I came in with a tire that was about to blow out. They were concerned for my safety so they offered to put on a used tire until my tire arrived at no additional cost. I couldn’t recommend this place more. They genuinely care about their customers and they are very reasonably priced. On top of it all, they are incredibly friendly.